Course Search Results
Course Search Results
Course Name
Passenger Service ProfessionalCourse Description
This is a fresh new programme specifically designed for those of you who interact with Network Rail’s customers on a day-to-day basis. In many ways, you act as Network Rail’s primary point of contact for members of the public at Managed Stations. The programme has a lively and interactive style, enabling you to develop and practice skills across a range of common scenarios, particularly when handling heightened emotion, unknown variables, dealing with conflict, or delivering difficult messages – enabling you to provide customers with a welcoming and safe station experience.Audience
Passanger-facing station staff, including Customer Service Assistants, Shift Station Supervisors, Shift Station Managers, Station Managers, Station Control Assistants, Station Control Supervisors and Station Control ManagersDuration:
2 Days Day(s)Class size:
17
Course Name
Passenger Service ProfessionalCourse Description
<p>This is a fresh new programme specifically designed for those of you who interact with Network Rail’s customers on a day-to-day basis. In many ways, you act as Network Rail’s primary point of contact for members of the public at Managed Stations. The programme has a lively and interactive style, enabling you to develop and practice skills across a range of common scenarios, particularly when handling heightened emotion, unknown variables, dealing with conflict, or delivering difficult messages – enabling you to provide customers with a welcoming and safe station experience.</p>Audience
Passanger-facing station staff, including Customer Service Assistants, Shift Station Supervisors, Shift Station Managers, Station Managers, Station Control Assistants, Station Control Supervisors and Station Control ManagersDuration:
2 Days Day(s)Class size:
17Competence Name Awarded:
Competence Awarded:
Course Code:
SOPS/PSPPrerequisite Name:
Prerequisite Short Code:
Skills Assessment Scheme Regime:
Course Type:
Course Name
Passenger Service ProfessionalCourse Description
<p>This is a fresh new programme specifically designed for those of you who interact with Network Rail’s customers on a day-to-day basis. In many ways, you act as Network Rail’s primary point of contact for members of the public at Managed Stations. The programme has a lively and interactive style, enabling you to develop and practice skills across a range of common scenarios, particularly when handling heightened emotion, unknown variables, dealing with conflict, or delivering difficult messages – enabling you to provide customers with a welcoming and safe station experience.</p>Audience
Passanger-facing station staff, including Customer Service Assistants, Shift Station Supervisors, Shift Station Managers, Station Managers, Station Control Assistants, Station Control Supervisors and Station Control ManagersDuration:
2 Days Day(s)Class size:
17Competence Name Awarded:
Competence Awarded:
Course Code:
SOPS/PSPPrerequisite Name:
Prerequisite Short Code:
Skills Assessment Scheme Regime:
Course Type:
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